Privacy Policy

1. Who We Are

jilice ("we", "us", "our") operates the online gaming platform accessible at jilice.com, providing slots, live dealer games, bingo, Mines Gold, sports betting, and related services to players in the Philippines. This Privacy Policy applies to all users of the jilice platform, including registered players and visitors who browse the site without registering.

jilice acts as the data controller for personal information collected through the Platform. We are committed to handling your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations.

2. Personal Data We Collect

Depending on how you interact with jilice, we may collect the following categories of personal data:

• Identity Data: Full name, date of birth, nationality, and government-issued ID details (e.g., Philippine passport, SSS, UMID, driver's licence).
• Contact Data: Email address, mobile number, and residential address (including city – e.g., Manila, Cebu, Davao, Quezon City, Makati).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), and transaction history in Philippine Peso (PHP).
• Gaming Data: Game history, bet amounts, win/loss records, session durations, and responsible gaming settings.
• Technical Data: IP address, device type, browser type and version, operating system, and referring URLs.
• Usage Data: Pages visited, features used, time spent on the Platform, and click-stream data.
• Communications Data: Records of your interactions with jilice customer support, including live chat transcripts and email correspondence.

3. How We Collect Your Data

jilice collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automated technologies: Cookies, web beacons, and similar tracking technologies that collect technical and usage data as you navigate the Platform.
• Third-party sources: Identity verification providers, payment processors (e.g., GCash, PayMaya, BPI), and fraud prevention services may share data with us to verify your identity and protect the integrity of the Platform.

4. How We Use Your Personal Data

jilice uses your personal data for the following purposes:

• To create and manage your jilice account and verify your identity.
• To process deposits and withdrawals in Philippine Peso via your chosen payment method.
• To provide access to games and personalise your gaming experience.
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Philippine law.
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct.
• To send you account-related notifications, security alerts, and customer support responses.
• To send you promotional communications about jilice bonuses and offers, where you have consented to receive them.
• To monitor and enforce responsible gaming commitments, including age verification (21+) and self-exclusion requests.
• To analyse Platform usage and improve our services, game offerings, and user experience.
• To comply with applicable laws, regulations, and requests from competent Philippine authorities.

5. Legal Basis for Processing

jilice processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered jilice player, including account management and payment processing.
• Legal obligation: Processing required to comply with Philippine laws, including AML regulations, KYC requirements, and gaming regulations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

jilice does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, to process your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying player identities and complying with regulatory requirements.
• Game providers: Software providers whose games are hosted on the jilice platform may receive anonymised or pseudonymised gaming data for technical and audit purposes.
• Regulatory authorities: Philippine government agencies and regulators, where we are legally required to disclose information.
• Professional advisers: Lawyers, auditors, and other professional advisers bound by confidentiality obligations.
• IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.

All third parties with whom jilice shares personal data are required to handle it in accordance with applicable data protection laws and our contractual requirements.

7. Cookies & Tracking Technologies

jilice uses cookies and similar technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and login status.
• Analytics cookies: Help us understand how players use jilice so we can improve the experience. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jilice platform.

8. Data Retention

jilice retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years.
• Customer support communications are retained for three (3) years.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter.

After the applicable retention period, your data will be securely deleted or anonymised.

9. Data Security

jilice implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jilice platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Two-factor authentication (2FA) available for all player accounts.
• Regular security audits and penetration testing by independent security professionals.
• Strict access controls limiting employee access to personal data on a need-to-know basis.

While jilice takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your jilice login credentials confidential and for notifying us immediately of any suspected unauthorised access.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilice:

• Right to be informed: The right to know what personal data jilice collects and how it is used – which this Privacy Policy fulfils.
• Right of access: The right to request a copy of the personal data jilice holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact the jilice Data Privacy Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

11. Children's Privacy

jilice is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21 years, consistent with Philippine gambling regulations. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe a minor has accessed jilice, please contact us immediately at [email protected].

12. Third-Party Links

The jilice platform does not contain links to third-party websites. This Privacy Policy applies solely to data collected through the jilice platform. jilice is not responsible for the privacy practices of any third-party services you may access independently.

13. Changes to This Privacy Policy

jilice may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

Your continued use of jilice after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jilice, please contact our Data Privacy Officer: